FAQ

BrinkGuide applications were developed to support Android OS 1.6 and iPhone OS 3.0 versions or later. In most cases, BrinkGuide apps will function on phones manufactured in 2010 and later. Some older phones may not support the code standards we have targeted.
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When you first launch your BrinkGuide app after installation a one-time content update will begin in order to process all of the latest venue data and store it locally to your device for future use. This helps to eliminate continual data requirements while you are travelling and optimizes the application for quick browsing. Although we do insist on this first-time update, you do have the option to skip it until a later time. To do so, click on the info button next to the progress bar, and you will presented with an option to fast forward and resume your update the next time you launch the app. The time required for this update will depend on the strength of your data connection. For best results, we recommend you launch the app the first time with a solid WiFi connection in place.
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Yes, BrinkGuide apps are set to automatically check for content updates every 45 days. If it has been 45 days or more since your last update, you will be prompted upon launch to allow one to begin. If you are using an Apple mobile device for your BrinkGuide app, you may further customize your content update options by reviewing your application preferences in your device's Settings app.
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Storing images locally to your device helps to reduce ongoing data requirements and optimize app browsing. However, you can empty your application cache by navigating to your homescreen, press Menu > Settings > Applications > Manage Applications > [your selected BrinkGuide], and then select "Clear Cache." After clearing your application cache, images will be loading in your BrinkGuide on-demand and stored individually until cache next cleared. When travelling, data-roaming charges may be incurred when images are downloaded.
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Make sure your location services on your device are enabled. If you are prompted to give the app access to your current location, please allow it. If you continue to experience problems you can select the Target tab and press the refresh button. If all else fails, try rebooting your device.
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When you are within 100 miles or 100 kilometers of your BrinkGuide destination, the Target tab will list, by category, the venues closest to your current location. The radius for each guide will vary slightly depending on the size and density of the region. However, most will be within walking distance (between 0.5 miles and 0.5 miles).
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